Project information
Přístup managementu k redukci zpětných toků ve vazbě na spokojenost zákazníků a neustálé zlepšování
- Project Identification
- GA16-16260S
- Project Period
- 1/2016 - 12/2018
- Investor / Pogramme / Project type
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Czech Science Foundation
- Standard Projects
- MU Faculty or unit
- Faculty of Economics and Administration
Cílem projektu je přispět ke stávajícím poznatkům o úrovni a charakteru řízení kvality a znalostí v podnicích jako funkcí, které mají přímý dopad na potenciální eliminaci a redukci zpětných toků, a to prostřednictvím implementace zpětné vazby od spotřebitelů do procesů neustálého zlepšování.
Publications
Total number of publications: 38
2018
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Vztah osobnostních charakteristik a spokojenosti zákazníka v potravinářských podnicích
Aktuálne problémy podnikovej sféry 2018, year: 2018
2017
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An Analysis of Value Creation in Czech Food Companies
Trendy v podnikání - Business Trends, year: 2017, volume: Neuveden, edition: 3
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Conceptualization of External Knowledge Reverse Flows
CLC 2016: CARPATHIAN LOGISTICS CONGRESS - CONFERENCE PROCEEDINGS, year: 2017
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How (not) to Conduct Team Content Analysis: Experience From Systematic Literature Review
Proceedings of the 16th European Conference on Research Methods in Business and Management, year: 2017
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How Knowledge from Customers Affects Product Design and Process Management: Initial Evidence from Systematic Literature Review
Proceedings of the International Scientific Conference of Business Economics, Management and Marketing, year: 2017
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Product returns – interdisciplinary interfaces between knowledge, quality and product innovation management
Proceedings from 20th International Conference on Quality and Service Sciences (QMOD): Challenges and Opportunities of Quality and Sustainability in the 4th Industrial Revolution, year: 2017
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Quality Management and its Impact on Business Performance
The Poprad Economic and Management Forum 2017, year: 2017
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Reverse Logistics and Its Feedback Function in Service Companies
Year: 2017, type: Conference abstract
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The Efficiency of the Value Creation Model in the Manufacturing Industry in the Czech Republic
International Scientific Conference of Business Economics Management and Marketing 2017. Proceedings of International Scientific Conference of Business Economics Management and Marketing 2017, year: 2017
2016
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A framework of systematic innovative thinking for reverse flows and problem solving
IFKAD 2016 11th International Forum on Knowledge Asset Dynamics, year: 2016